Technical Support Representative (TSR L1)

About LocalStack

We are a young, fast-growing startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. At its core, LocalStack provides a high-fidelity emulator and local cloud development platform - imagine developing cloud applications entirely on your local machine within a lightweight cloud sandbox running in Docker. Our mission is to empower developers to rapidly build and test their cloud applications, saving valuable time and resources.

LocalStack has a large and active open source community (51k+ stars on GitHub) with several 100k active users worldwide and 200M+ downloads to date. With a growing international customer base across Fortune Global 500 companies for our advanced enterprise offerings, as well as a growing, globally distributed team of top-notch engineers and GTM experts, we are on an exciting growth journey to become the world’s leading platform for local cloud software development.

LocalStack is headquartered in Zurich/Switzerland, with a development office in Vienna/Austria and remote team members from around the world (incl. US, FR, UK, IN, MX, IE).

About the role

We are seeking a proactive and tech-savvy individual to join our team as an L1 Support Engineer. The ideal candidate will possess a strong willingness to learn and a basic understanding of technologies such as Docker and AWS. This role requires excellent English communication skills and the ability to effectively handle and triage non-technical as well as technical issues and provide exemplary customer support.

What you will do

You will utilise your technical problem-solving and communication skills to help LocalStack users be successful with our product.
Specifically, you will be able to:
  • Triaging technical issues and following up with customer to collect all required information.

  • Providing customers with step-by-step guidance and samples to resolve issues.

  • Prioritise, categorise, and escalate issues to L2 support.

  • Suggest relevant documentation to assist customers in troubleshooting.

  • Capture missing documentation to facilitate continuous improvement.

  • Handle non-technical, operational issues. That includes but is not limited to account and subscription management.

  • Manage cases throughout the entire L1 support lifecycle

  • Help to shape our product

  • Assist our LocalStack team with internal support

Your profile

Basic Prerequisites

  • Communication and Customer-service:

    • Demonstrate strong English communication skills

    • A strong focus on customer experience and satisfaction by understanding their needs, resolving issues promptly, and offering proactive solutions.

    • Understanding of first-level support processes

    • Experience in a technical support or customer-facing role is a plus but not a necessity.

  • Technical Skills:

    • Understand software engineering processes and basic IT concepts.

    • Basic understanding of Cloud technologies.

    • Strong attention to detail

  • Teamwork and Self-Management:

    • Demonstrate flexibility and adaptability to meet ever changing customer needs.

    • Good time management skills.

    • Able to follow the established processes.

    • Able to work independently and collaboratively in a fast-paced environment.

    • Desire to learn and adapt to new technologies


  • Previous experience in customer facing roles.

  • Experience with ticketing systems and support tools (e.g., HubSpot, Jira, Zendesk).

  • Understanding of operating systems (Linux, macOS, Windows)

  • Familiarity with cloud services (AWS, GCP, or Azure)

  • Experience working in a remote or distributed team environment.

What We Offer

As a Support Engineer in LocalStack, you will have the opportunity to work with cutting-edge technologies and help customers to achieve success with our platform. In our rapidly growing company, we offer exceptional opportunities for professional development and the chance to have a significant impact on our future success.In addition to a competitive salary and flexible working environment, we offer a bonus system called “LocalStack Perks” which nurtures your performance. Furthermore, we provide a generous vacation policy to ensure you have enough time to recharge. Join our team and shape the future of cloud software development!


If you think this could be a good match, please fill out the job application form by clicking on the "Apply Now" button below.
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