Support Engineer

Support Engineer to help our growing user base be successful with LocalStack.

About LocalStack

We are a young, fast-growing startup, headquartered in Zurich/Switzerland with a development office in Vienna/Austria and remote team members from around the world (incl. US, FR, UK, IN, MX, IE). At LocalStack, we’re building world-class tooling to support highly efficient dev&test feedback loops for cloud application developers. Our core product is the LocalStack cloud emulator - a light-weight cloud sandbox running in Docker that allows our users to develop cloud applications entirely on their local machines.

LocalStack has a large and active open source community (49k+ stars on GitHub) with several 100k active users worldwide and 180M+ downloads to date. With a growing international customer base across Fortune Global 500 companies for our Pro and Enterprise offerings, as well as a growing, globally distributed team of top-notch engineers and GTM experts, we are on an exciting growth journey to become the world’s leading platform for local cloud software development.

About the role

As a support engineer, you help our customers achieve success with LocalStack by driving the adoption of our technology.

Support engineers are deeply embedded into the engineering team and act as the nexus between our growing user base and our core developers. We have an active Slack workspace with over 19 000 users, with Slack and GitHub support processes in place.

Many of our professional users have a diverse tech stack, where they integrate different types of Cloud application tools with LocalStack. Our users are highly technical, and each user issue is an opportunity for improvement. It can include improving documentation, requesting the help of engineers to fix bugs, or offering suggestions for new features.

You can be a driving force in making cloud development fun again, and we would love to have you on the team!

What you will do

You will utilize your technical problem-solving and communication skills to help LocalStack users be successful with our product. Specifically, you will be able to
  • Work hands-on with LocalStack users to help them get the most out of the platform

  • Providing customers with step-by-step guidance and samples to resolve technical problems

  • Manage cases throughout the entire support lifecycle

  • Help to shape our product

  • Assist our LocalStack team with internal support

Your profile

Basic Prerequisites

  • Communication and Customer-service:

    • Strong written communication skills

    • A strong focus on customer experience and satisfaction

    • Understanding of first-level support processes (ITIL framework)

    • Experience in technical support or customer-facing role, with at least 2+ years of experience

  • Technical Skills:

    • Understand software engineering processes

    • The ability to read and analyze application logs

    • Strong attention to detail

  • Teamwork and Self-Management:

    • Good time management skills

    • Able to work collaboratively within a team

    • Fast learner

Nice-to-have

  • Understanding of operating systems (Linux, macOS, Windows)

  • Basic scripting and programming experience (Python, PowerShell, Bash, etc.)

  • Experience working with Git and GitHub

  • Familiarity with cloud services (AWS, GCP, or Azure)

  • Use of developing tooling (Terraform, Serverless, Pulumi, AWS SDK, etc.)

  • Experience with using containerization technologies (Docker, Kubernetes)

What we offer

As a Support Engineer in LocalStack, you will have the opportunity to work with cutting-edge technologies and help customers to achieve success with our platform. In our rapidly growing company, we offer exceptional opportunities for professional development and the chance to have a significant impact on our future success.

In addition to a competitive salary and flexible working environment, we offer a bonus system called “LocalStack Perks” which nurtures your performance. Furthermore, we provide a generous vacation policy to ensure you have enough time to recharge.

Join our team and shape the future of cloud software development!

Apply

If you think this could be a good match, please send your CV or portfolio to jobs@localstack.cloud. We very much look forward to getting to know you!
Apply Now