Customer Success Account Manager

About LocalStack

We are a young, fast-growing remote first startup out of Zurich with employees around the globe. At LocalStack, we’re building world-class tooling to support highly efficient dev & test loops for cloud application developers. Our core product is LocalStack Pro - a light-weight sandbox running in Docker that allows engineers to develop & test AWS cloud applications entirely on their local machines. We also have a large and active open source community (50k+ stars on GitHub with 200+ million downloads.)

As we bring on more and more Fortune 1000 companies, we’re looking for a CSAM to manage and enable our most valuable customers.

Your Role

You will act as the account owner, working closely alongside our Technical Account Managers (TAMs) in a synergy akin to that of an Account Executive and Sales Engineer partnership. Your primary responsibilities will include managing account renewals and driving sales within your accounts, ensuring our customers achieve their desired outcomes with LocalStack, and facilitating their success and growth with our product.

Responsibilities

  • Own and manage customer accounts, acting as the primary point of contact responsible for overall account health.

  • Drive customer renewals and manage the end-to-end renewal process, ensuring a high rate of retention.

  • Identify and pursue expansion and upsell opportunities within accounts to increase customer lifetime value.

  • Collaborate with Technical Account Managers to ensure a seamless customer experience, leveraging technical insights to support account growth.

  • Develop and maintain strong relationships with key stakeholders within customer organizations, understanding their business goals and aligning LocalStack's offerings to meet their needs.

  • Monitor customer health indicators, adoption metrics, and potential churn signals, and execute strategies to address risks and promote satisfaction.

  • Facilitate regular business reviews with customers to assess progress, demonstrate value, and align on future goals.

  • Provide feedback to the product and engineering teams based on customer input and observed trends to help shape product development and innovation.

Your Profile

  • 3-5 years of proven experience in a customer success, account management, or similar role within a SaaS or technology company.

  • Demonstrable ability to manage renewals and drive expansion sales within a customer base.

  • Strong understanding of customer success principles and practices, including account management, customer advocacy, and churn prevention.

  • Excellent communication and relationship-building skills, with the ability to engage and influence key stakeholders at all levels of an organization.

  • Strategic thinker with the ability to identify growth opportunities and execute plans to achieve account objectives.

  • Ownership mentality and quota driven.

  • EST time zone based.

What We Offer

  • A founding role where your efforts directly contribute to the company's growth and success.

  • Early stage equity.

  • A product with virtually no competition.

  • The opportunity to work in a dynamic, remote-first startup culture with a team spread across the globe.

  • Competitive compensation, including incentives based on account renewal and expansion success.

  • A platform to not just execute on an existing playbook but also to contribute to writing its next chapters.

  • 401(k) matching, healthcare benefits, and unlimited vacation policy.

Apply

If you think this could be a good match, please send your CV or portfolio to jobs@localstack.cloud. We very much look forward to getting to know you!

LocalStack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.
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